Strategy

Jayven Rappa's picture

Satisfying clients is a difficult thing to achieve, doing it with maximum profitability is even harder.  In our last blog “Creating Value as a professional service firm” we discussed what are the key criteria you should use to define value.  In this blog, we are going to focus on the next step of the process, which is understanding how to reduce waste in your firm as you pursue value creation.  

Jayven Rappa's picture

Satisfying clients is a difficult thing to achieve, doing it with maximum profitability is even harder.  In this blog we will talk about a proven approach to ensuring you can have satisfied clients, in part two “Maximizing the client experience and your bottom line” <link>, we discuss waste and how removing it can drive optimal bottom line profitability.

In this digital economy, we live there is an over-abundance of self-service, information, automation, and other choices that clients can access to satisfy their service needs.  

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