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Jayven Rappa's picture

In the professional services industry, there have always been challenges trying to drive improvements with a focus on waste reduction and quality because your services are so unique from client to client.  Unlike in manufacturing where if you’re making a car the final product is always a car so the variations from one to another are paint colors, trim, fabrics, etc.

Jayven Rappa's picture

Satisfying clients is a difficult thing to achieve, doing it with maximum profitability is even harder.  In our last blog “Creating Value as a professional service firm” we discussed what are the key criteria you should use to define value.  In this blog, we are going to focus on the next step of the process, which is understanding how to reduce waste in your firm as you pursue value creation.  

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