Jayven Rappa's picture

Providing quality products and services is the key in any organization.  For most, in professional services it’s often very hard to identify and track what real quality means to their clients, due to the lack of a tangible product of “service.”  Some industries are even more complex, like financial services where there is an intimate mix of a service and product both must meet some level of quality to collectively drive a sustainable value to a client.

Jayven Rappa's picture

In the professional services industry, there have always been challenges trying to drive improvements with a focus on waste reduction and quality because your services are so unique from client to client.  Unlike in manufacturing where if you’re making a car the final product is always a car so the variations from one to another are paint colors, trim, fabrics, etc.


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